![]() ![]() I did get a more than generous portion of shrimp, a fairly decent potato salad, and no bread (although I did ask). If I pay $18 for a shrimp platter, I expect to get one. This was my second time eating here, and it was a terrible disappointment. I really think the renovation is quite nice and this place has done well to accommodate the volume it tends to have. Some in the area rave over this restaurant. BTW, I called the westbank and Covington locations and asked about the automatic 18% gratuity policy and was told by both locations that they only add the tip to a bill when it is a party of 6 or more. Gerald is the most unprofessional, rude, presumptuous manager I have ever encountered. He also decided that I needed a history lesson on the hotel, restaurant and management industry along with a 3rd grade math lesson on the percentage that I tipped her. Gerald decided to argue his point further. I explained that I was being generous by leaving a tip for a server that did provide good customer service. ![]() Gerald took offense to my request and rudely begin telling me that his waitresses work hard and he believes she deserves the 18% 'service fee' plus the tip that I left. I told Gerald that I did not feel like we were treated fairly, rather we were subjected to the waitress's opinion on whether or not we would leave a tip. I asked again, "what is the POLICY for adding an 18% 'service fee' to a bill? Gerald never stated the company policy. I asked Gerald "what is the policy for adding 18% gratuity to a bill?" His response was, we 'can' add it on parties of 4, 5, 6 etc.I commented that this sounds like workplace practice but not the policy. I told Gerald that I was not satisfied with the service that I received, and I tipped according to the services rendered. I called to inquire about the service fee and was told by the manager, Gerald Chedda, that it was, in fact, the addition of an 18% gratuity. ![]() Once I made it home I realized that we were charged a "SERVICE FEE" of $16.79. In fact, we only saw her when she took our drink order and to drop off the check. However, I our waitress was slow and inattentive. The food was good but the service was mediocre and the Manager Gerald Chedda is horrible! My husband and I sat with another couple to enjoy dinner & drinks. ![]() It is here at New Orleans Food and Spirits where you can enjoy delicious food without the inflated prices. The locals know that you don't have to eat in the French Quarter to have a fine dining experience. I love that this restaurant is locally owned and isn't a tourist trap. To top that delicious meal off, we ordered bread pudding for dessert which was divine. My intention was to order the fried shrimp and catfish combo, but I wanted to try a different dish. I fell in love with this dish! It truly was one of the best meals that I ate during my 3 1/2 days stay in New Orleans. I wasn't disappointed with my meal at all. My companion ordered the pecan-crusted catfish with smashed new potatoes, and I ordered the shrimp creole with catfish on the side. Although sweet, they were huge and fluffy. We started off with hushpuppies as an appetizer, served hot out of the fryer. Our server Madison was friendly, attentive and shared the lunch specials of the day. We had perfect timing as we were the third group of people to get seated. My companion and I arrived at 11:30 am on a weekday to eat here for lunch and to beat the lunch crowds. ![]()
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